Returns & Exchanges
At Trade Coffee, we want you to love every brew. If your coffee doesn't meet your expectations, we offer a First Bag Guarantee to ensure you find the perfect roast for your palate.
Contact Support
Reach out to our customer experience team within 30 days of your delivery date to initiate a return or exchange request.
Share Your Feedback
Tell us what you didn't like about the flavor profile so our coffee experts can help refine your taste preferences for future matches.
Receive a Replacement
For eligible first-time orders, we will send a different bag of coffee from a new roaster at no additional cost to you.
Donate the Rest
Since coffee is a perishable food item, we cannot accept physical returns; we encourage you to share the remaining beans with a friend or neighbor.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing